:root{font-family:system-ui,-apple-system,"Segoe UI",sans-serif;color:#eaf3f7;background:#101923;color-scheme:dark}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0}main{max-width:1080px;margin:0 auto;padding:18px 16px 70px}.login{max-width:500px;padding-top:7vh}.eyebrow{letter-spacing:.15em;font-weight:800;font-size:.72rem;color:#76dcca}h1{font-size:clamp(1.65rem,5vw,2.4rem);margin:6px 0}.muted,small{color:#b1c5d2}.top{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.toplinks{display:flex;gap:12px;align-items:center}a{color:#8fe8d9}button,.btn{font:inherit;border:0;border-radius:10px;padding:12px 15px;color:#0f2430;background:#79e2d0;font-weight:800;cursor:pointer;min-height:44px;text-decoration:none}button.secondary,.btn.secondary{background:#30495e;color:#eaf3f7}button:disabled{opacity:.5}.panel,.ticket,.card{background:#192a39;border:1px solid #355166;border-radius:15px;padding:17px}.panel{margin:16px 0}.summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin:20px 0}.stat{display:block;text-decoration:none;color:inherit;background:#192a39;border:1px solid #355166;border-radius:12px;padding:13px}.stat b{display:block;font-size:1.65rem}.stat small{font-size:.78rem}.stat.active,.ticket.active{border-color:#79e2d0}.filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;align-items:end}.filters label{margin:0}label{display:grid;gap:6px;font-weight:650}input,select,textarea{width:100%;font:inherit;border:1px solid #567489;border-radius:9px;padding:11px;background:#0e202f;color:inherit;min-height:44px}textarea{min-height:110px;resize:vertical}form{display:grid;gap:12px}.filters button{width:100%}.workspace{display:grid;grid-template-columns:minmax(260px,.85fr) minmax(0,1.15fr);gap:16px;align-items:start}.tickets{display:grid;gap:9px;max-height:70vh;overflow:auto;padding-right:4px}.ticket{display:block;color:inherit;text-decoration:none}.ticket p{margin:7px 0;overflow-wrap:anywhere}.ticket-top,.detail-top,.controls{display:flex;align-items:center;justify-content:space-between;gap:9px;flex-wrap:wrap}.pill{font-size:.77rem;display:inline-flex;padding:5px 8px;border-radius:50px;background:#30495e;color:#e5f6f3;font-weight:700}.pill.new{background:#235c51}.pill.resolved{background:#3b4d58}.detail{scroll-margin-top:14px}.detail h2{margin:5px 0;overflow-wrap:anywhere}.message,.note{border-top:1px solid #345064;padding:13px 0;overflow-wrap:anywhere}.message p,.note p{white-space:pre-wrap;margin:8px 0}.note{border-left:3px solid #79e2d0;padding-left:12px}.message audio{display:block;width:100%;max-width:420px;margin-top:9px}.muted{line-height:1.45}.alert{padding:12px;border-radius:10px;border:1px solid #b58556;background:#3b2b21}.success{padding:12px;border-radius:10px;border:1px solid #599d87;background:#17382e}.tools{display:flex;gap:9px;flex-wrap:wrap}.tools>*{flex:1}.empty{padding:24px;text-align:center;color:#b1c5d2}.fieldrow{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:end}.fieldrow button{white-space:nowrap}.mobilehint{display:none}.section-title{margin:16px 0 8px}footer{margin:24px 0;color:#b1c5d2;font-size:.85rem}@media(max-width:760px){.summary{grid-template-columns:repeat(2,minmax(0,1fr))}.filters{grid-template-columns:repeat(2,minmax(0,1fr))}.workspace{grid-template-columns:1fr}.tickets{max-height:none;overflow:visible}.detail{margin-top:10px}.mobilehint{display:block}.ticket.active{background:#214037}.fieldrow{grid-template-columns:1fr}.fieldrow button{width:100%}}

/* Conversation activity, v1.2.0 */
.unread{display:inline-flex;border-radius:999px;background:#79e2d0;color:#0e2730;padding:4px 8px;font-size:.74rem;font-weight:800}.ticket-top{justify-content:flex-start}.ticket-top .pill{margin-left:auto}.reply-panel{background:#153740;border:1px solid #508e83;padding:14px;border-radius:12px;margin:16px 0}.reply-panel .section-title{margin-top:0}.reply-panel button[name="action"][value="reply"]{width:100%}.message:has(small){overflow-wrap:anywhere}@media(max-width:760px){.reply-panel{padding:12px}}

.inbox-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.inbox-tools .btn{font-size:.84rem;min-height:38px;padding:7px 10px}

/* Ticket detail header polish, v1.3.0 */
.ticket-preview-link{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.ticket-preview-link .btn{white-space:nowrap}@media(max-width:650px){.ticket-preview-link small{flex-basis:100%}}

/* Inbox controls and optional reply emoji, v1.4.2 */
.inbox-tools .is-hidden-filter{border:1px solid #79e2d0;background:#234f48;color:#ecfffa}.inbox-tools .btn{white-space:nowrap}
.emoji-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin:2px 0 8px}.emoji-toolbar .emoji-caption{font-size:.8rem;color:#b1c5d2;flex:0 0 100%;margin-right:0}.emoji-toolbar button{font:inherit;font-size:1.2rem;line-height:1;background:#30495e;color:#eaf3f7;border:1px solid #48667d;border-radius:9px;width:44px;min-width:44px;min-height:44px;flex:0 0 44px;padding:7px;display:inline-flex;align-items:center;justify-content:center}.emoji-toolbar button:focus-visible,.ticket:focus-visible,.btn:focus-visible{outline:2px solid #79e2d0;outline-offset:3px}

/* Private reporting context and deliberate reassignment, v1.5.0 */
.origin-panel,.reassign-panel{margin:14px 0;padding:13px;border:1px solid #476b79;border-radius:12px;background:#152b3b}.origin-panel summary,.reassign-panel summary{cursor:pointer;font-weight:750}.origin-panel dl{display:grid;grid-template-columns:90px minmax(0,1fr);gap:6px 10px;margin:13px 0;overflow-wrap:anywhere}.origin-panel dt{color:#b1c5d2}.origin-panel dd{margin:0}.reassign-panel form{margin:12px 0}.reassign-confirm{display:flex;gap:10px;align-items:flex-start;font-size:.89rem}.reassign-confirm input{width:20px;height:20px;flex:0 0 20px;accent-color:#79e2d0}

/* Dave's Place approved brand alignment, v1.6.2 */
.admin-brand{display:flex;align-items:center;gap:10px;line-height:1.4}.admin-brand img{display:block;flex:0 0 32px;width:32px;height:32px;border-radius:8px}.admin-brand span{min-width:0}

/* Coffee introductions are private Admin metadata, not conversation messages. */
.coffee-admin{border:1px solid #5c998a;background:#173832;border-radius:12px;padding:14px;margin:15px 0}.coffee-admin h3{margin:0 0 12px;color:#b4dec8}.coffee-admin h3 small{font-size:.8rem;font-weight:400;color:#b8cac6}.coffee-admin dl{display:grid;grid-template-columns:minmax(80px,115px) minmax(0,1fr);gap:8px 12px;margin:0}.coffee-admin dt{color:#b9cbc9;font-weight:700}.coffee-admin dd{margin:0;overflow-wrap:anywhere}.coffee-admin .muted{margin:13px 0 0}@media(max-width:420px){.coffee-admin dl{grid-template-columns:1fr;gap:2px}.coffee-admin dd{margin-bottom:9px}}